the Milk Café™ Troubleshooting

Poor results due to the Frothing Disc

The frothing discs that come with the Milk Café™ are ribbed discs surrounding a center tube that fits over the spindle in the bottom of the milk frothing jug. One end of this tube is closed off to ensure that the disc is placed on the spindle correctly. However, there can be issued with the disc that can cause poor results in the frothing of milk.

    Ensure that the frothing disc is securely pressed onto the spindle in the center of the frothing jug. It will click firmly and noticeably into place. If the disc is not securely attached or becomes dislodged, the following may be observed:

    • No swirling of the milk or the milk not moving.
    • A smell of burnt milk.
    • A grinding noise.

    To counteract this, remove the liquid from the frothing jug, rinse the jug out, remove the disc and reinsert it on the spindle, pushing down firmly until it clicks securely into place. Fresh milk should be added back to the jug as milk that’s already been heated will not froth very well.

The milk will not foam.

There can be several reasons that the Milk Café™ is having issues creating foam in milk even though it is heating it.

  • If the milk is too warm, the Milk Café™ will not be able to foam it.
  • Do not re-foam milk that’s already been heated. Cold milk forms foam significantly better then warm milk does.
  • Always use cold, fresh (or freshly opened) milk.
  • Make sure that the amount of milk is between the MIN/MAX lines on the inside of the frothing jug. If it does but the foam is still not occurring, try reducing the amount of milk in the jug.
  • Check any added in ingredients. Thick syrups, heavy powders and large flakes can significantly reduce the amount of foam that is produced.
  • Different brands of milk can froth differently. This is not entirely dependent on the type of milk (Non-Fat as opposed to Whole Milk) but can truly be different from brand to brand so try some experimenting.

Three Beeps

Occasionally your milk frother will sound out three beeps and will not turn on to heat and froth your milk.

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