The Sous Chef™ 12 Plus Troubleshooting

It Won’t Go!

There are a few reasons that the motor may actually stop mid-processing or not start to begin with.

  • There is a safety interlock switch that prevents the motor from starting if the processor is not properly assembled. Make sure that the processing bowl and lid are securely locked into position.
  • If you are slicing or shredding, ensure that the food contents in the chute are cut below the maximum fill line so that the activation rod can engage the motor.
  • Make sure that the large food pusher is inserted into the feed chute low enough so that the activation rod can engage the motor.
  • Make sure that the power cord is fully inserted into the wall outlet and that the outlet has power.

The food is not coming out as expected.

If the food being processed is not coming out evenly and uniformly sliced, there can be a few things done to correct this.

  1. For food needing to be chopped, ensure that the food is cut into 1 inch cubes before processing.
  2. Keep an even steady pressure on the food pusher as the food goes into the processing bowl. Press firmly but do not force the food against the blades or discs.
  3. It is important to note that small bits of food will remain at the top of the disc after processing. This is normal as the pusher does not extend down enough to press the last few centimeters into the blades.
  4. Make sure that the feed chute is full before turning the motor on.
  5. If food is falling over in the chute or the food is too slender to fill the wide chute, place the mid chute into the wide one to narrow the food opening. Food will more evenly and smoothly process if it is kept more tightly packed. Process these in batches if needed.

The Toughness of Dough.

Making dough can be rife with little issues that are easily rectified but can add up if not careful.




The motor slows while kneading dough.
The amount of dough may exceed the maximum capacity of the processing bowl
Stop the processor, remove half the dough and process in batches.
The dough may be too wet.If the motor speeds up after a bit, continue processing. Otherwise, add in flour, 1 tablespoon at a time, until the motor speeds up.
The dough seems too wet.While the processor is running, add in flour, 1 tablespoon at a time until the dough cleans the inside of the processing bowl.



The dough doesn't clean the inside of the processing bowl.
The amount of dough may exceed the processors maximum capacity.
Stop the processor and remove half the dough. Process in batches.
The dough may be too dry.While the processor is running, add in water through the small feed chute, 1 tablespoon at a time, until the dough cleans the inside of the processing bowl.
Dough nubs form on the top of the dough blade and dough does not become uniformly kneaded.Stop the machine, carefully remove the dough, divide it into 3 even sections and redistribute them evenly in the processing bowl. Continue processing.
Dough feels tough after kneadingDivide the dough into 2 or 3 even sections and redistribute evenly in the processing bowl. Process for 10 more seconds or until uniformly soft and pliable.
Dough seems too dry.While the processor is running, add water through the small feed chute, 1 tablespoon at a time, until the dough cleans the inside of the processing bowl.

Not finding what you're looking for?

Please contact us so we can help you.