The importance of water – Using the right water is essential to achieving the best flavor from coffee and making sure the machine operates without interruption. We do not recommend using highly filtered or demineralized water such as reverse osmosis, ultra filtered, demineralized or zero-filtered waters. The machine is not designed to operate with these kinds of filtered water as there is too little or no mineral content which is required for the sensors within the machine to operate. These types of waters can also alter the taste of the coffee from what one would normally expect.

If these types of waters must be used, we recommend adding in a small bottle (6oz) of spring or tap water when filling the water tank to provide the minimal content of minerals required for the machine to operate without hassle.

  • The coffee machine will enter POWER SAVE mode after remaining idle for 10 minutes. Press the POWER button to exit the POWER SAVE mode and re-start the machine.
  • The Gold Tone filter will allow some fine coffee grounds to fall into the coffee. This will appear as sediment in the cup or carafe. This is normal. Only use the gold tone filter provided as others may cause the machine to overflow.
  • Never pour water into the bean hopper or grinding chamber area. Doing so can cause the grinder to clog. Only re-commence use when the grinding chamber and grinding burrs are completely dry.
  • The Flavor setting is only available on ‘Single Cup’ mode.
  • Never fill the water tank once the coffee machine has started a brew cycle. This will affect the volume dispensed into the carafe.
  • If using pre-ground coffee, select the ‘PRE-GROUND’ coffee setting. This will disable the burr grinder. Add pre-ground coffee to the gold tone filter or paper filter (8 – 12 cup, flat base basket style with -3 1/4″/8.25cm base). We recommend 1 level tablespoon of pre-ground coffee per 5 oz./150ml cup of water. Adjust the amount according to individual taste. The maximum capacity for pre-ground coffee is 16 level tablespoons. Exceeding this may cause overflow.
  • For taller cups and travel mugs, remove the drip tray at the base of the machine. Press the ‘OPEN’ button to open the swing out door. Insert the cup/mug into the drip tray cavity before closing the swing-out door. The maximum cup/mug dimensions are 7.5″ high and 2&3/4″ diameter.
  • Check the water level on the LCD screen before use as the tank may have the maximum amount of water in it already.
  • If using the gold tone filter, it may be seen that the brewing cycle finishes before the ready signal sounds. This is normal. The total brewing time displayed on the LCD screen is calculated using paper filters as coffee passes through paper filters slower.